How to Return a Daraz Order and Get Your Money Back in Pakistan (2025 Guide)
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| How to Return a Daraz Order and Get Your Money Back in Pakistan |
Have you ever ordered something from Daraz and it wasn’t what you expected? Maybe the size was wrong, the product was damaged, or it just didn’t match the pictures. Don’t worry — Daraz.pk offers an easy and transparent return and refund system. This guide explains how to return a Daraz order and get your money back quickly in Pakistan.
📦 Step-by-Step Process to Return a Product on Daraz
- Step 1: Open the Daraz App or visit Daraz.pk.
- Step 2: Go to “My Orders” from your account dashboard.
- Step 3: Find the item you want to return and click on “Return” or “Request Return.”
- Step 4: Select a valid reason — for example, “Damaged Product” or “Wrong Item Sent.”
- Step 5: Upload clear pictures of the product showing the issue (if required).
- Step 6: Choose how you want to return the item:
- Drop it off at the nearest Daraz Pickup Point, or
- Request a free pickup service from your home.
- Step 7: After returning, Daraz will inspect the product and process your refund or replacement.
🕒 Daraz Return Policy (2025 Update)
Daraz allows returns within a certain time period after the order has been delivered. The exact number of days depends on the seller and type of product:
| Product Type | Return Window |
|---|---|
| DarazMall Products | 14 days after delivery |
| Non-DarazMall Products | 7 days after delivery |
| Electronics / Mobiles | 7 days (must be unopened or faulty) |
💰 How Will You Get Your Refund?
After your returned product passes inspection, Daraz refunds the amount using the same payment method you used while ordering. Here’s how it works:
| Payment Method | Refund Method | Refund Time |
|---|---|---|
| Cash on Delivery (COD) | Refund to Daraz Wallet or Bank Account | 3–7 working days |
| Debit/Credit Card | Refund to Original Card | 7–14 working days |
| Daraz Wallet Payment | Instant Refund to Wallet | Within 24 hours |
⚠️ Important Return Conditions
- Return must be requested within the allowed return window.
- Item should be unused, unwashed, and in original packaging.
- All accessories, manuals, and freebies must be included.
- Products like underwear, perfumes, and digital items are non-returnable.
- Damaged items must be reported with photo evidence.
📞 How to Contact Daraz Customer Support
If you face any issue while requesting a return or waiting for a refund, you can contact Daraz Customer Support:
- Through the Daraz App “Help Center”
- Live Chat via Daraz Help Center
- Facebook Page: @darazpk
- Email: customer@daraz.pk
💡 Tips to Avoid Return Hassles
- Always check the seller rating and customer reviews before buying.
- Prefer DarazMall sellers for authentic products and faster refunds.
- Open the parcel in front of the delivery agent if possible.
- Keep screenshots or videos while unboxing as proof for damaged items.
✅ Final Thoughts
Returning an order on Daraz is a simple and customer-friendly process — as long as you follow the return policy and deadlines. Whether you paid via cash, card, or wallet, Daraz ensures your refund is processed safely and transparently. Just follow the steps above, and you’ll get your money back without any problem.
Disclaimer: This article is for informational purposes only. Refund times and return policies may vary by seller or product category. Always review Daraz’s official return policy on www.daraz.pk/help-center before requesting a return.
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